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ETHICS AND INCOME

A recent event prompted me to write this article. A client decided to accept a partner into his company. Up to this time our client was the sole owner.  I had heard many reports about the new partner, long before he joined the client’s company. The reports were...

INFLOW VERSES OUTFLOW

Outflow means to send something out, to speak, deliver a service or product, pay for something, to smile at someone, compliment another or to help someone.  Examples of inflow are to listen, to watch a movie, read a text message, receive a product or service,...

The Customer Isn’t Always Right Some years ago, I read an article about US-based, Southwest Airlines (SWA), where the operating rule is, “People should be treated with respect, especially the employees. That means the customer isn’t always right.”   At...

The most important thing about selling

It seems silly to have to point this out but: The most important thing to do when selling is to have no thought that the prospect may not buy. If you can do that, (and if they really are a genuine prospect) they will buy, always. I have trained many people to sell. I...