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ETHICS AND INCOME

A recent event prompted me to write this article. A client decided to accept a partner into his company. Up to this time our client was the sole owner.  I had heard many reports about the new partner, long before he joined the client’s company. The reports were...

INFLOW VERSES OUTFLOW

Outflow means to send something out, to speak, deliver a service or product, pay for something, to smile at someone, compliment another or to help someone.  Examples of inflow are to listen, to watch a movie, read a text message, receive a product or service,...

The Customer Isn’t Always Right Some years ago, I read an article about US-based, Southwest Airlines (SWA), where the operating rule is, “People should be treated with respect, especially the employees. That means the customer isn’t always right.”   At...

Plan Your Life before you Plan for Your Business.

Every business owner is told they need a business plan. Their accountant will tell them they need one. Banks say they must have one, especially if they want a loan. Even governments provide, often free, help and support to small businesses to develop a business plan....

The Ideal Customer

Throughout my many years consulting and training company owners, executives and employees around the world a frequent complaint has been, “We don’t get good customers or good sales prospects. Many of our sales prospects are not qualified.  And many of our...