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The really, really, big, unanswered question

Today I typed into Google, “How do I find my purpose in life?” There were pages and pages and pages of sites offering solutions. The quantity of solutions on offer indicates that there is a huge demand to know your purpose in life. But the solutions given were scary...

ETHICS AND INCOME

A recent event prompted me to write this article. A client decided to accept a partner into his company. Up to this time our client was the sole owner.  I had heard many reports about the new partner, long before he joined the client’s company. The reports were...

INFLOW VERSES OUTFLOW

Outflow means to send something out, to speak, deliver a service or product, pay for something, to smile at someone, compliment another or to help someone.  Examples of inflow are to listen, to watch a movie, read a text message, receive a product or service,...

The Customer Isn’t Always Right

Some years ago, I read an article about US-based, Southwest Airlines (SWA), where the operating rule is, “People should be treated with respect, especially the employees. That means the customer isn’t always right.”   At Southwest Airlines customers who...