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Latest blogs and newsletters

 

We regularly create blogs and also post any newletters we send out to our clients. Feel free to read them.

IS THE CUSTOMER ALWAYS RIGHT ?

The Customer Isn't Always Right Some years ago, I read an article about US-based, Southwest Airlines (SWA), where the operating rule is, “People should be treated with respect, especially the employees. That means the customer isn’t always right.”   At...

Plan Your Life before you Plan for Your Business

Every business owner is told they need a business plan. Their accountant will tell them they need one. Banks say they must have one, especially if they want a loan. Even governments provide, often free, help and support to small businesses to develop a business plan....

The Manager’s Most Frequent Question

The most frequent question managers ask me is, “Why don’t people ever do what I want them to do?” The common explanations are that employees are lazy, disagreeable, nasty or just plain stupid. The usual solution is to try to replace them. The next person hired often...

The Mind of the Leader

After more then 35 years as a management consultant, I have learned that to make any real difference to an organisation you must start with the top person. You can deliver seminars and training to employees. You can work one-on-one with the senior executives. You can...

The Ideal Customer

Throughout my many years consulting and training company owners, executives and employees around the world a frequent complaint has been, “We don’t get good customers or good sales prospects. Many of our sales prospects are not qualified.  And many of our...